Terms & Conditions

1. The agreement

These Terms & Conditions (the "Terms") are a binding agreement between you ("you") and 16390544 Canada Inc., a Canadian corporation operating SafeMove AI ("SafeMove AI," "we," "us"). They govern your access to and use of the SafeMove AI website, dashboard, APIs and related services (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read these Terms, that you accept them, and that you have the legal authority to do so on your own behalf or on behalf of the organization you represent.

2. What SafeMove AI is

SafeMove AI pulls still snapshots from IP cameras you connect, runs them through computer-vision and language models to detect possible incidents (such as a person on the floor, an intruder in a restricted area, or a child near an unsupervised pool), and sends notifications via SMS, email, on-site sirens and webhooks.

The Service is provided over the internet. It depends on your cameras, your network, third-party messaging providers, and the internet itself working correctly. We do not control any of those.

3. Not a life-safety system

Specifically, SafeMove AI is not designed for, and must not be used as, the primary safety system in: hospitals, intensive-care units, life-support environments, aviation or railway safety systems, automotive driver-assistance systems, nuclear or chemical-plant control, weapons systems, or any other environment where a missed or delayed alert could result in death or serious injury.

You are responsible for maintaining appropriate, independent safety measures (lifeguards, nurses, alarm panels, certified medical alerts, etc.) wherever they are required by law or simple common sense.

4. Your account

You must be at least 18 years old to create an account. You're responsible for the accuracy of the information you provide, for keeping your credentials secure, and for everything that happens under your account.

If you create an account on behalf of an organization, you confirm that you're authorized to bind that organization, and the word "you" in these Terms then refers to both you personally and to that organization.

Tell us promptly at hello@clemento.ca if you suspect your account has been accessed without your permission.

5. Acceptable use

When you use SafeMove AI, you agree not to:

• monitor people, spaces, or feeds you don't have a legal right to monitor;
• use the Service in any way that violates applicable surveillance, privacy, labour, or consumer-protection law in your jurisdiction;
• use the Service in any of the high-risk contexts described in section 3;
• attempt to reverse-engineer, decompile, scrape, or otherwise extract the underlying source code, models, or training data of the Service, except where this restriction is prohibited by law;
• interfere with the Service, the security of other users, or our infrastructure (for example, by probing for vulnerabilities outside an authorized programme, sending excessive traffic, or uploading malware);
• resell, white-label, or sublicense the Service to third parties without a written reseller agreement with us;
• use the Service to develop or train a competing product.

Globally prohibited AI use cases.

Regardless of where you are located, you may not use the Service, alone or in combination with other tools, to:

• infer the emotional state of any person — including in workplaces, schools, healthcare facilities, customer-service settings, or interview/recruitment contexts (this mirrors Article 5(1)(f) of the EU AI Act and is treated as off-limits worldwide under these Terms);
• categorize individuals on the basis of biometric data in order to deduce or infer race, political opinions, trade-union membership, religious or philosophical beliefs, sex life, sexual orientation, health, or any other special-category attribute;
• perform real-time remote biometric identification of individuals in publicly accessible spaces (for example, attempting to identify specific named persons in a public street, transit station, or shopping centre);
• perform untargeted scraping or building of facial-recognition databases from camera feeds, the internet, or CCTV footage;
• operate any social-scoring or behavioural-credit system, or assist any government or private actor in doing so;
• perform predictive-policing risk assessments based solely on personality traits, profiling, or location;
• monitor individuals based on suspected immigration status, or assist in any automated migration / border-control decision that is restricted by applicable law;
• generate or disseminate non-consensual intimate imagery, deepfakes of real people, or other synthetic media designed to harass, defraud, or harm.

You are also responsible for telling the people who appear in front of your cameras that they are being monitored, where the law (such as GDPR, PIPEDA, CCPA, or local workplace-surveillance rules) requires it.

6. Cameras and data

You retain ownership of your camera feeds and the snapshots they produce. You grant us a limited, worldwide, royalty-free licence to receive, process, store, transmit, and analyze that material strictly to provide the Service to you (including running detections, sending alerts, displaying incidents in your dashboard, and maintaining backups of your incident history).

We don't continuously record your video. We pull periodic snapshots, and we retain only the snapshots associated with detected incidents, plus the metadata required to operate your account.

We may use de-identified, aggregated information about how the Service is used to operate, secure, and improve the Service. We will not use identifiable images of people who appear in your feeds to train AI models without your written agreement.

7. About the AI

SafeMove AI uses computer-vision and language models to interpret what's in a camera frame. These models are useful, but they are not perfect. They can produce false positives (alerting on something that isn't really an incident) and false negatives (missing something that is). Lighting, camera angle, weather, network latency, and the specific scene all affect their accuracy.

You acknowledge these limitations and accept that SafeMove AI cannot guarantee that any particular event will be detected, that any particular alert is accurate, or that any alert will be delivered within a particular time. Use SafeMove AI as one layer of safety, not the only one.

8. Billing & cancellation

Paid plans are billed in advance, in US dollars, on a recurring monthly cycle through our payment processor, Stripe. Prices and plan features are described on the Pricing page and in your dashboard.

Enterprise customers may add or remove additional camera licences at any time; usage changes are reflected in subsequent billing periods. We may change our prices on at least 30 days' notice — if you don't agree with the new pricing, you can cancel before it takes effect.

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you'll keep access until then. We don't issue refunds for partial months, except where required by applicable law.

If a payment fails, we may suspend your access to paid features after a reasonable grace period and notice.

9. Intellectual property

SafeMove AI, the SafeMove AI logo, the Service, our software, models, documentation, and all related intellectual property are owned by 16390544 Canada Inc. or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms for as long as your account is in good standing.

We welcome feedback. If you send us suggestions, ideas, or feature requests, you grant us a perpetual, royalty-free licence to use them without obligation to you.

10. Disclaimer of warranties

11. Limitation of liability

To the fullest extent permitted by law, neither SafeMove AI nor its officers, directors, employees, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to the Service in any twelve-month period will not exceed the greater of (a) the total fees you actually paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, gross negligence, or anything else that cannot be limited by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless SafeMove AI and its officers, directors, employees, and agents from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Service in a way that violates applicable law (including surveillance and privacy law); (c) your monitoring of people or spaces you didn't have the right to monitor; or (d) your reliance on the Service in a context the Service was not designed for (see section 3).

We will give you reasonable notice of any covered claim, and you will not settle any claim that imposes an obligation on us without our prior written consent.

13. Suspension & termination

You can stop using the Service and close your account at any time from your dashboard.

We may suspend or terminate your access to the Service if (a) you breach these Terms in a material way, (b) we are required to do so by law, or (c) your use of the Service exposes us or other users to a security or legal risk. Where reasonable, we will give you notice and a chance to fix the problem first.

When your account ends, your access stops and we may delete your data after a reasonable period (typically within 60 days). Sections that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and governing law — will continue to apply.

14. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to mandatory consumer-protection rules in your home jurisdiction, the courts located in the City of Toronto, Ontario, Canada have exclusive jurisdiction over any dispute arising out of these Terms or the Service.

Nothing in this section deprives a consumer of the protection of mandatory rules of the law of the country in which they normally reside.

15. Where the Service is available

The legal landscape for AI-driven video analytics differs dramatically from one jurisdiction to another. The restrictions below are how we deal with that — some are hard prohibitions; others are conditions you have to meet before deploying the Service in a particular place.

15.1 Sanctioned regions (hard prohibition)

The Service is not offered to, and must not be accessed, purchased, used, exported, or re-exported by, any person or entity that is located in, organized under the laws of, or ordinarily resident in any country, region, or territory that is the target of comprehensive trade sanctions imposed by Canada (under the Special Economic Measures Act, the Justice for Victims of Corrupt Foreign Officials Act, the United Nations Act, or related regulations) or by the United States (administered by the Office of Foreign Assets Control). This currently includes, without limitation, Cuba, Iran, North Korea, Syria, and the so-called Crimea, Donetsk People's Republic, Luhansk People's Republic, Kherson, and Zaporizhzhia regions of Ukraine, and may include other regions or persons added to those programs from time to time.

You also must not be on any restricted-party list (including the Canadian Consolidated Sanctions List, the U.S. SDN List, the U.S. Entity List, EU consolidated lists of designated persons, or comparable lists) and you may not use the Service on behalf of any such restricted party.

15.2 Province of Quebec (hard prohibition)

15.3 European Union, EEA, and United Kingdom (conditional)

The Service is available in the EU, EEA, and the United Kingdom, but only if you can use it lawfully there. Among other things, you are responsible for:

• complying with the EU AI Act (Regulation (EU) 2024/1689), including the prohibitions in Article 5 reflected in section 5 of these Terms, and the obligations applicable to "deployers" of any AI system that, as you configure it, qualifies as a high-risk system under Annex III (for example, certain workplace, critical-infrastructure, or essential-services use cases);
• complying with the GDPR (Regulation (EU) 2016/679) and the UK GDPR, including carrying out a data-protection impact assessment when required, providing transparent notices to data subjects, and respecting their rights;
• complying with national workplace-surveillance, works-council, and consumer-protection rules in each Member State where the Service is deployed.

We may suspend or discontinue access to specific features, configurations, or deployments if we reasonably determine they would put us or you in breach of any of the above.

15.4 United States — biometric and surveillance laws (conditional)

Several U.S. states regulate the collection or use of biometric identifiers and workplace surveillance. If you deploy the Service to monitor people located in the United States, you are responsible for complying with all applicable laws, including but not limited to:

• Illinois — the Biometric Information Privacy Act (740 ILCS 14), including its written-notice and written-consent requirements (which carry a private right of action);
• Texas — the Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001);
• Washington — the Biometric Privacy Protection Act (RCW 19.375) and the My Health My Data Act, where applicable;
• state and city workplace-surveillance disclosure laws (such as New York, Connecticut, and Delaware);
• the California Consumer Privacy Act (as amended by the CPRA) and equivalent state privacy statutes, where applicable.

You confirm that your deployment, configuration, and notice-and-consent practices satisfy these laws, and you agree to indemnify us against claims arising from your failure to do so (see section 12).

15.5 Everywhere else (conditional)

In every other jurisdiction, you are responsible for confirming, before you deploy the Service, that doing so is lawful in that jurisdiction and that you have any consents, registrations, or notifications required by local privacy, surveillance, labour, AI, and consumer-protection law.

15.6 Enforcement

We may use IP geolocation, payment-method information, and other reasonable signals to enforce these restrictions, and we may refuse, suspend, or terminate accounts that we reasonably believe are non-compliant. Attempting to circumvent these restrictions — for example, by using a VPN, false billing address, or proxy entity — is itself a material breach of these Terms.

16. Changes to these terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. For changes that materially affect your rights or obligations, we'll give you reasonable advance notice — typically by email or an in-app notice — before the change takes effect.

If you keep using the Service after a change takes effect, you accept the updated Terms. If you don't agree, you can stop using the Service and cancel your subscription before the new Terms apply.

17. Contact

Version SM-TOU-20260420 · Effective November 1, 2025.